VOGO Voice – Knowledge Base

Components Glossary

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Components are the building blocks to create and structure an interaction flow in relation to a Skill. These color-coded cards available on the interaction builder platform differ in terms of their role and function. The assembly of the series of components implements the input and logical conditions the user experiences throughout a conversation.

The color coding and the sequence in which they appear are determined by the purpose each of these components serves in the interaction flow.

Blue represents response cards that are used for responding with voice, display, audio, and video.
Green signifies persistent components that go beyond a single interaction and session.
Yellow indicates a condition or decision-making component.
Red denotes data components interacting with connector instances.

Response

Response serves the output function by recognizing the user’s request and linking it to the right action or appropriate response. This action fulfilling the user’s input is yielded via voice, display, audio, and video in return of a request or action performed by the user. In other words, the Response is put to use to reciprocate the user’s request while interacting with a Skill.

Link Account

Link Account is another key response card that is implemented so that users can continue interacting with a Skill when additional account verification is needed to continue beyond that point in a flow. The request to link the account serves the purpose of authentication by accessing an end user’s identity. This interaction component manages the request which shows up on the Alexa & Google apps seeking permission to access the user’s personal information so as to enable the user to have an all or partial experience of the custom skill.

Request Permissions

Request Permissions is a response card put to use to prompt the user for permission to access his/her profile information or personalized data if they have not already granted that information. In the event of seeking permission to access the user’s location, the said component will prompt the user with a permission request based on the type specified in the settings.

Loop

Loop is a response card that performs the core function of iterating a set of results to the user based on the amount of data returned. It kick-starts a repetitive process of prompting a result by executing a popping of the data each time the user invokes ‘Yes’ to confirm his/her choice to hear the next response. The terminating condition of this cyclic process comes into effect the exact moment the user invokes ‘No’. This interaction component is thus put to use to allow the user to retrieve responses in a continuous cycle until the user’s conditions are satisfied.

Subscribe

Subscribe is one among the persistent components that go beyond a single interaction and session. The inclusion of this component in a skill facilitates users the choice to receive notifications to a topic. As a result, the interaction model using this component the opt them into a topic.

Unsubscribe

Unsubscribe is a persistent component implemented depending on the requirements of the skill to stop receiving notifications to an already subscribed topic.

Save Settings

Save Settings is put to use to save user values in the interaction flow at any given time.  It is able to capture the values at a specific state of the flow while interacting with the skill. This interaction component which allows access to the value saved can be used at any stage within any interaction.

Mark Notification Read

Mark Notification Read is yet another persistent component which when implemented in the interaction flow executes the function of marking a message as ‘Read’ when the user interacts with the notification itself.

Check Variable

Check Variable is one of the decision making components which when implemented helps to execute the decision making process in an interaction flow by making using of the condition ‘then’ or ‘otherwise’. The working of this component emulates the principle controlling a program flow driven by the If/else JavaScript conditional statement

Switch

When a decision across multiple choices is required, Switch executes statements by matching/comparing the values added within the component with the user’s choices/input cases. Being a condition or decision making component, Switch follows the principle underlying the common practice of a programming switch statement.

Add Variables

Add Variables is one among the data components which interacts with connector instances. It is persistent only during a session and is available during the flow/ interaction. It is implemented to store value/temporary data for an interaction. In other words, it allows the assignment of values interacting with the flow. This card can be used by its variable name to bring up the required value in a given interaction.

Retrieve Events

Similar to the other data components, Retrieve Events is predefined by the system and always available in the flow. It is implemented for the purpose of retrieving events based on the requirements of the skill.

Retrieve News

Retrieve News is yet another data component made available in the interaction flow to cater to the needs of the skill. The core purpose it serves when implemented in the flow is that it allows the user to retrieve news.

Retrieve Notifications

Retrieve Notifications is a data component that interacts with connector instances. It is made available throughout the interaction flow and when implemented in the skill it performs the function of retrieving notifications.

Retrieve Topics

Retrieve Topics is yet another data component predefined by the system. It is always available during the flow/interaction. It is one of the key data components that the user experiences based on the input in the event of retrieving topics.

Retrieve User Subscriptions

Retrieve User Subscription is a key data component that interacts with connector instances. The key purpose it serves during an interaction or flow is to retrieve the user’s subscription.

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